Nearshore Americas

Alorica Doubles Down with Absorption of US Rival Expert Global Solutions

BPO provider Alorica has finalized its acquisition of rival call center firm Expert Global Solutions (EGS), a deal which will almost double the size of Alorica in terms of both employees and revenue. It is not yet clear what price Alorica is going to pay for EGS, headquartered in Plano, Texas.
With revenues of $1.1 billion, EGS has over 40,000 employees in more than 70 locations across 11 countries, including Guatemala in Central America.
The two companies had combined revenues of $2.3 billion last year, an Alorica news release stated. The merger will create a new company, says the statement, but adds that it will operate under the brand of Alorica.
The new Alorica will be staffed by 90,000 employees, with 52,000 of them working in North America alone, including 6,000 work-at-home employees. There are about 12,000 people currently working for the merged companies in Latin America.
“This blend of talent allows us to better serve customers because of our substantial global footprint, broad and deep vertical expertise and industry-leading solutions,” said Andy Lee, founder of Alorica. Lee will be CEO and Chairman of the new organization, based in Irvine, California.
Alorica has delivery centers in Mexico, Jamaica, the Dominican Republic, Brazil and Honduras. “Our nearshore contact centers in Central and South America offer cost-effective multi-lingual service while remaining a stone’s throw from US clients,” Alorica states on its website.
It is not clear how many call centers EGS operates in Latin America, but the company recently announced the opening of its third call center in Guatemala.
The new Alorica will serve more than 600 clients, supporting customers through just about every channel, including voice, mobile, chat, social media and video.
“With our domain expertise in nine major verticals, particularly in healthcare, communications, retail and financial services, we’ll be well positioned to tailor the right mix of talent, capacity, analytics and technology to deliver solutions for every client,” Lee added.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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