Nearshore Americas

APAC Sets Out to Hire Hundreds of Customer Care Agents in Florida

Global BPO firm APAC Customer Services, Inc. appears to be gearing up for a significant expansion in the US state of Florida. The Bannockburn, Illinois-based company—which provides sales support and solutions, customer care, technical support, and back-office services — is talking of adding 100 jobs in Sarasota and 230 in Mendota Heights facility.

The new positions in Sarasota will service what it calls ‘a major healthcare client, while the delivery center in Mendota will focus on providing service to a ‘major retailer,’ the BPO provider stated in a press release. The agents being hired are for providing customer service and technical support via phone and online.

“Not only are we bringing a high number of jobs to the local community, but we are further supporting healthcare industry needs by providing professional, high quality customer service,” said Cristin Cain, General Manager of APAC Customer Services’ in Sarasota.

The Mendota Heights facility, where the employee headcount stands at 600, will provide outsourced services to an undisclosed “major retailer.” The new full-time employees will be eligible for health and medical benefits as well as retirement and saving options, the company said.

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The BPO provider, which operates more than 100 call centers, employs approximately 42,000 worldwide, and serves clients in a variety of industries including finance, insurance, health care, retail, and technology.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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