Nearshore Americas

Convergys Opens Fourth Contact Center in Costa Rica

Convergys Corporation is seeking to hire as many as 500 people in San Jose, Costa Rica, where the global BPO provider has opened its fourth contact center.

The new facility is located on Boulevard de Rohrmoser in San Jose.

Convergys already has more than 2000 employees working at its contact centers in Heredia and San Jose, making it among the largest global services employers in the country. (Other well known foreign companies in the services space include HP, IBM and Infosys, which last month revealed its plans for Costa Rica.)

President Laura Chinchilla, who was present at the launch event, expressed support for Convergys’ expanding footprint in the country. Costa Rica’s trade promoter CINDE has stated that Convergys had now become one of the ten leading employers in the service sector.

“With the expansion, the company reaffirms the vote of confidence it has placed in our country and particularly in the skills of our people,” said Chinchilla.

For his part, the Deputy Minister of Foreign Trade, Fernando Ocampo said that, in addition to being an example of growth, Convergys is also an example of the evolution that the service sector has had in Costa Rica.

“Convergys has helped increase the impact that the services sector has in the country’s economy. In 2011, exports and business information services such as what is offered by Convergys represented 5.8% of the GDP in Costa Rica. This figure is equal to that achieved by agricultural exports and places us as leaders in Latin America in the export of services, information technology and communications,” said Deputy Minister of Foreign Trade, Fernando Ocampo.

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