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COVID-19 Brings Respect for IT Departments, Stoking Demand for Digital Services: Study

Thanks largely to the disruptions caused by the COVID-19 pandemic, IT departments in many corporate houses are now commanding more respect than before, according to a study by hybrid IT services provider Ensono.

“With this increased respect, businesses have also grown hungrier for innovation, and consequently 1 in 3 (32%) IT decision-makers are seeing IT budgets increase,” says the report, which was prepared after collecting responses from more than 150 IT decision-makers in the United States and Britain earlier in July.

With the pandemic disrupting their operations, an increasing number of organizations are looking to digitally transform their operations.

“In fact, 56% of IT decision-makers have witnessed a greater urgency for digital transformation over the next few years. Almost 1 in 4 organizations surveyed have been forced to digitally transform now,” the report added.

Nearly half of the respondents have stated that the pandemic has helped improve understanding of IT, with around 30% of IT decision-makers claiming that they now have more control over business decisions.

“As businesses have had to quickly adapt to the new working realities brought on by the COVID-19 pandemic, IT departments have also had to adjust their priorities to keep pace with the speed of change created by COVID,” says Paola Doebel, Senior VP at Ensono.

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“The IT department has been trusted to act fast and deliver, so businesses can continue to move forward and safely address the needs of their team members and customers.”

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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