Narayan AmmachchiDigicel is closing its consumer contact center in Trinidad & Tobago in an attempt to cut costs and reduce debt that threatens to bankrupt it.
The move will result in the removal of more than 125 call center agents in T&T, where Digicel is one of the largest telecom operators.
Officials at the telecom company said the contact center will be merged with the company’s Jamaican operations, with customer service agents there taking calls from T&T.
Digicel said it is in talks with several third-party call center operators in T&T to persuade them to hire the laid-off workers.
“It is no secret the call center has been the heartbeat of our customer operations for 17 years, with many people throughout the business starting their journey there,” stated Digicel CEO Abraham Smith, adding that the telco is also trying to train laid-off employees in new skills which would allow them to quickly find a job elsewhere.
Founded in 2001 by Irish business tycoon Denis O’Brien, Digicel is struggling with mounting debt. The operator sold its Pacific unit to pay off a loan last July, with recent reports suggesting O’Brien was about to cede control of the company to new investors.
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