Nearshore Americas

E-Book: Jamaica, Nicaragua and Honduras Blazing a Trail for Digital CX

Nearshore Americas has published an e-book that offers eye-opening insights on how BPOs can provide high-quality CX services at a cost-effective price from Jamaica, Nicaragua, and Honduras.

Prepared in collaboration with ibex Global, the eBook gives a complete overview of essential considerations for buy-side industry stakeholders considering entering these three emerging markets for the first time. The book focuses Nearshore’s most essential ICT infrastructure considerations, and casts light on the availability of skilled workers, data centers, bilingual abilities as well as business environment in each of the countries.

In addition, it gives a unique insight into how BPOs can capture the newly graduated talent within Jamaica, Nicaragua and Hondruas, to offer a compelling career trajectory and training opportunities.

Download the eBook for free

Nicaragua has better infrastructure than many of its neighbors, says the report, citing the Global Competitiveness Index published by the World Economic Forum.

The Central American country is home to plenty of people who can speak English fluently. There are 30,000 Creole English speakers and 20,000 Standard English speakers in Nicaragua, according to the report.

Meanwhile, Honduras enjoys excellent time zone alignment with the United States. It is barely two and three hours journey from the US cities of Miami and Houston respectively, while the country also hosts the highest number of bilingual schools in all of Central America.

The eBook outlines how the Honduras’ main cities, Tegucigalpa and San Pedro Sula, are faring in the global services industry.

The book also examines cloud infrastructure and use from BPOs in these three markets, delving into cloud solution provision and application.

This eBook serves as a ‘ready reference’ for those BPO providers seeking to provide the best CX services at an affordable price in Jamaica, Nicaragua and Honduras.

Get the insider insights here.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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