Nearshore Americas
automation in the enterprise

Roll Video: Actionable Enterprise Automation Advice from Expert Analysts

One of the most valuable takeaways of Sourcing Decisions 2018 was the high volume of practical and actionable advice on adopting automation for the enterprise.

In this morning panel, “Automating the Enterprise: What’s Working, What’s Not and Why?“, the speakers served up plenty of helpful tips, including how to measure customer experience, learning from mistakes in other sectors, and being prepared for ongoing technological changes.

Speaking on the panel were Brian Yee, an adviser on large and complex outsourcing; Jason Bremer, Research Vice President at IDC Canada; Grant Geminiuc, an IT Executive Consultant; and Fabiano Rosa, Director and Canada Adviser at PwC.


Involved with Chatbots? Participate in our 2018 Chatbot Study here.

For more on automation and Sourcing Decisions 2018, check out the following links.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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