Nearshore Americas

FutureSource Summit, a New Vision for a New Outsourcing Reality

As the Latin American outsourcing services market experiences a multi-billion-dollar boom, the time is ripe for heightened communication between the major players on all sides. FutureSource Summit, scheduled for November 6 and 7 in Mexico City, will unite key buyers and sellers and aid them to create mutually beneficial opportunities and to leverage the lucrative opportunities that are constantly arising as technology advances.

According to the International Data Corporation report, “Latin American Outsourcing Trends 2013,” the total value of outsourcing services contracts signed in Latin America in the past five years was around US$18.3 billion. Mexico and Brazil were the countries that received the most investment in outsourcing services, while the same study states that most of the biggest contracts were signed in Mexico, with a total value of about US$250 million.

Organizations of all sizes clearly see outsourcing as an alternative that enables them to focus on their core business activities, while leaving non-critical tasks to third parties.

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During the talks I have had with IT and business leaders, they have repeatedly stressed that they are asked to make their enterprises more agile and profitable, while at the same time generating greater value for the business and increasing productivity, profitability and market penetration – all while reducing costs.

“Technology is evolving so rapidly that IT departments need outsourcing in to adopt the latest trends,” the CIO of a major manufacturing company said recently.

Such statements were almost unthinkable 15 or 20 years ago. Today, the current economic and business environment is giving way to a new vision of outsourcing in many disciplines – infrastructure, software, business processes, human talent, finance and technical support, among others – and CIO or CFOs no longer view it as a threat but as a means of business growth.

Building Bridges

In recent years there has been a clear and significant increase in the number of Mexican outsourcing service providers who have not settled for catering to the domestic market, but also work more closely with companies based in the United States and other Latin American countries. Their proximity to the world’s largest market gives them a unique advantage, while U.S. companies can also benefit from outsourcing to a growing market with skilled talent, the same time zones, high service levels and competitive costs.

This is why FutureSource Summit is relevant: it aims to bridge the gap between buyers and sellers and find ways to leverage the opportunities that technology presents them with. The main topics to be addressed include the development of trained and certified human talent. With demand having sometimes outstripped supply, this has become a priority in state and corporate training, as well as in universities and IT firms.

A group of IT leaders and decision makers will also analyze how the buying of outsourcing services is helping their businesses to achieve their business objectives through the implementation of effective IT governance, fair contracts and global support, among other factors. Similarly, representatives of strategic industries such as oil, gas and telecommunications will provide an overview of how innovation and the latest technologies have become increasingly relevant in the nation’s economy.

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Close attention will also be paid regions of the country that are experiencing significant growth and attracting many IT, BPO, manufacturing and aerospace companies and call centers, such as the El Bajio area (Queretaro, Guanajuato, Aguascalientes and Jalisco), the north (Tijuana and Reynosa) and the southeast (Yucatan and Quintana Roo).

Without doubt this will be the event that marks a watershed in Mexico’s outsourcing scene and brings together businesses on both sides of the border and beyond.

This event is a great opportunity for sponsoring firms looking to reach a highly-motivated audience of outsourcing professionals from the United States and Latin America. Please contact our team for more information on how you can showcase your products and services.

Norberto Gaona

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