Nearshore Americas

Konecta Unveils Innovation Center in Colombia’s Ruta N Tech Park

Spanish professional services firm Konecta has established an innovation center in Colombia, creating more than 100 jobs in Medellin’s Ruta N technology park.

Most of the new recruits are software professionals who will coordinate with the company’s other global offices to provide digital transformation services.

José Roberto Sierra, President of Konecta’s Colombian unit, said the company assessed many locations as part of what he called ‘centralizing’ its software development activities in a single country and opted for Medellin because of the easy availability of high-skilled technology professionals.

“The objective of creating a software factory is to continue incorporating innovative solutions to our operations, adding greater value to our international expansion strategy,” said Jesús Vidal Barrio, CEO of Grupo Konecta.

Konecta says it would onboard more technology professionals as it wins more contracts for providing digital services. The Madrid-based outsourcer is in fact known for call center and back-office services, including customer care, retention, debt collection, and sales.

Konecta grew into a significant player in the Latin American BPO industry following its acquisition of Allus Global. The company’s total headcount in the Colombia is now 15,300.

In Latin America, it has operations in half a dozen countries, including Argentina, Chile, Mexico, Peru and Brazil, with telecommunications, utilities, banking, and insurance being its major industry verticals.

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Although it was founded by Spanish businessman Jose Maria Pacheco, nearly 40% of the company is owned by European private equity firm PAI Partners, with Banco Santander owning another 40% stake.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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