Nearshore Americas

Meet Thalon, Colombia’s Room Service Robot

Don’t be surprised if, the next time you order room service, a robot comes knocking at your hotel room door.

Colombian company Millenium BPO has unveiled Thalon, a room service robot designed to carry out the more repetitive tasks in hotels, such as delivering drinks and snacks ordered from room service, restocking the minibar or other amenities, and collecting and delivering laundry.

Presented at the Customer Experience Summit in Bogotá in May, Thalon’s first employment will be in the hotel chain GHL, which has properties in Bogotá, Barrancabermeja, Barranquilla, Cali and Cartagena de Indias, among other cities, as well as in Argentina, Chile, Costa Rica, Ecuador, Guatemala and Honduras, Nicaragua, Panama and Peru.

Millenium BPO said at the robot’s launch that it spent two years and around US$250,000 developing the four-foot-high android, which uses laser imaging detection and ranging technology to navigate, and that, in addition to hotel work, it can be deployed in other environments such as offices and hospitals.

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Adam Critchley

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