Nearshore Americas
Sourcing Decisions 2018 featured

Sourcing Decisions, an AI and Customer Experience Conference, Returns to Toronto in April

Next Coast Media, parent of Nearshore Americas, is hosting the second annual Sourcing Decisions conference in Toronto on April 10, 2018, with a concentrated examination of the practical impacts of artificial intelligence and customer experience within the enterprise and through third-party outsourcing.

For more information, visit, or click here to register now.

“Sourcing Decisions was founded to really fuel knowledge sharing through real-world examples and experience. We are not here to forecast long-term adoption models for various technologies; what outsourcing customers want is real insight from both peers and suppliers that is useful today,” says Kirk Laughlin, Managing Director of Next Coast Media.

Sourcing Decisions is a full-day conference and will feature presentations, panel discussions, supplier exhibit area, a buyer-driven inquiry session (BDIS), luncheon, and a closing sponsors’ reception. Registration is open now.

Attendees can expect to gain the following benefits:

  • High-caliber executive level presentations and panel discussions
  • Key focus on the most disruptive forces in North America sourcing for technology services – innovations in robotics process automation, artificial intelligence, fintechs and the changing landscape of customer experience tools and solutions.
  • The right audience: Our gathering is designed to deliver value for the senior executives determining the course of sourcing and procurement in the post IT/BPO era. (Nearly 60% of the attendees profile at 2017’s event represented corporate and government customer organizations.)
  • The right venue: We continue to hear rave reviews on the St. Andrews Club location (now known as Vantage Venues), since holding our conference there last year – so we’re back again!
  • Americas’ orientation: Given the strength of alliance partner, Nearshore Americas, our conference provides a ‘pan-American’ perspective on leveraging the strength of nearshore partnerships in Latin America and the Caribbean.


Speakers at this year’s program include:

  • Martin Boyer / Chief Information Officer & Vice President at The Greater Toronto Airports Authority
  • Fabiano Rosa / Director, PwC Canada
  • Ryan De Borger / Citi Global Strategic Partnership Program Lead
  • Sanja Todorovic / Director, BPO Outsourcing and Vendor Management, Telus
  • Jason Bremer / Research Vice President, IDC Canada
  • Vincent Bérubé / Partner, Mckinsey & Co
  • Jeff Mitelman / CEO & Co-Founder, Thinking Capital
  • Wendy Shlensky / Analyst & Advisor Relations, HGS
  • Brian Yee / Large/Complex Outsourcing Advisor

Additional speakers will be announced in the next few weeks. For sponsorship information, reach:

For a look back at the first annual Sourcing Decisions conference, here are some highlights:

For more information, visit or click here to register now.

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Hope to see you in Toronto!

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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