Nearshore Americas
Jamaica Women ICT

Special Report: Jamaica’s Soft Skills and “Can Do” Attitude Put the Country in a Unique Category

Jamaica keeps gaining ground over other geos in the race to become a top player in the global services sector (GSS), thanks in great part to its population’s inherent soft skills.

Nearshore Americas’ latest white paper dives deep into the reasons behind Jamaica’s success in the GSS field, focusing on how international businesses have been able to leverage the population’s apparently natural talent for global services delivery.

The document (Jamaica’s Unique Culture: Deploying the Hard Benefits of Jamaica’s Abundant Soft Skills) takes a look at Jamaica’s cultural heritage and explains how it lends itself well to GSS. Jamaicans have a history of resilience and perseverance. This “can-do” attitude is evident in all aspects of the country’s society, including business.

Click here to download the white paper 

The document identifies the country’s school system as a major factor in its success within the global services industry.

“[Jamaica’s success is] fueled by an outward-looking Jamaican school system that is committed to the positive aspects of the country’s culture and its British and African heritage,” says the report.

Jamaica’s education system is regarded as one of the best in the Western Hemisphere. The island-nation enjoys a secondary school enrollment rate of nearly 100%. It is also one of the few countries in the Caribbean which invests heavily in education.

The paper notes that Jamaica’s education system is designed to produce graduates who are critical thinkers, problem solvers and effective communicators. These skills are essential for success in the global services industry, where employees are tasked with solving complex problems and interacting with clients from around the world.

Jamaica’s reputation for a positive, friendly communication style—a cultural default—is likely a factor in its services sector averaging 20% annual growth, among the highest in the world.

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In addition to basic education, Jamaica benefits from a number of skills training programs, some of them funded by the Inter-American Development Bank (IDB).

The white paper provides an overview of these programs and explains how they are designed to strengthen the country’s talent pool and meet the specific needs of the global professional services industry.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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