Narayan AmmachchiCX giant Teleperformance launched yet another contact center in Jamaica, bringing 800 job opportunities to the island.
The facility —located in parish of Westmoreland, on the western coast of the island— will accomodate 800 employees. The new contact center is also expected to provide a shorter commute to about 400 workers who previously had to travel to Montego Bay for work.
Jake Becker, Teleperformance’s Country Manager for Jamaica, emphasized the importance of this expansion for both the company and its employees.
“Our team members and their families are at the heart of everything we do,” Becker told the Jamaica Observer. “This new location is a strategic move to enhance our workforce’s well-being and boost performance.”
With this new facility, Teleperformance now employs over 4,000 people in Jamaica. The company began its Jamaican operations in 2002 with just 150 employees.
Over the years, Teleperformance’s services portfolio in Jamaica has grown to offer not only customer care but also sales acquisition, accounts receivable and back-office services, primarily serving clients in the US and Canada.
In 2014, Teleperformance secured a significant contract with travel company BookIt.com to manage its Montego Bay contact center, which resulted in an additional 200 jobs.
Custos of Westmoreland, Reverend Hartley D. Perrin, praised the new facility, viewing it as a positive development for a region often associated with crime and violence.
“Westmoreland has had a troubled past, but this facility stands as a beacon of hope and a rising star in the western part of the island,” Perrin remarked.
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