Nearshore Americas
transparent BPO

Transparent BPO to Launch a Contact Center in Jamaica’s Spanish Town

Nearshore BPO provider Transparent has begun turning an abandoned textile mill in Jamaica’s Spanish Town into a contact center, saying the Caribbean country is “an ideal fit” to serve its American clients.

The facility, slated to open in the second half of 2022, will be big enough to accommodate as many as 1500 agents, stated the Rockville, Maryland-based company in a press release.

Transparent BPO, most of whose employees are based in Belize, says the Jamaican office will offer its clients an “additional regional option for contact center services at a competitive price.”

The BPO provider claimed that it chose Spanish Town after learning that the area is home to a large pool of experienced contact center agents.

“Labour surveys indicate thousands of Jamaicans work in the BPO sector and commute several hours daily to and from Kingston or Portmore.”

Transparent BPO began its operation in 2009 with a 30-seat site in Belize. It has since grown substantially in the Central American country. In October 2020, it inaugurated its largest call center in the capital city of Belmopan.

Transparent has operations in the Philippines as well, but all its employees there work from home.

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“While Belize is the only Latin American country where English is the primary language, Jamaica is the largest English-speaking country in the Caribbean,” says Scott Newman, CEO of Transparent BPO.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

3 comments

  • I am happy that this is coming to Spanish town , jobs opportunities for us .thank God.
    Although I’m in my 60’s still looking forward for s job even if it is the cleaning, someone have to do it. Looking to see more in Jamaica so that people can get work. Not only young people want work. I have Bill’s to pay too.
    I will keep following this. Thanks for giving me the opportunity to make a comment.

  • Is there a contact number for the Spanish town jamaica branch?because I was told to schedule an interview but the link isn’t working. Reach out to HR and still getting emails to schedule interview and I don’t want this opportunity to miss me