Nearshore Americas

UST Global Expands its Mexican Operations

Indian outsourcing services provider UST Global has expanded its operations in Mexico with the launch of a new delivery center in Mexico City. The expansion comes less than a year after the outsourcing firm entered the country following a partnership agreement with Centro Fox, a non-profit organization headed by Mexico’s former president Vicente Fox Quesada.

UST Global’s other delivery center is in León, the largest city in the central state of Guanajuato.  In a press release, the BPO provider stated that its headcount in the Mexican offices will rise to 10,000 over the next three years, adding that the new delivery center will serve the company’s clients in the US, Mexico and other regions in Latin America.

The Indian company, which has long been talking of expanding operations in Latin America, says it will play a strong role in strengthening Mexico’s economy by creating more jobs for the talented workforce. When he visited the UST Global’s office last year, Vicente Fox stated that the partnership was aimed at “accomplishing nothing less than the transformation of my country into a world-class technology economy.”

As part of the agreement with Centro Fox, the Indian BPO provider has to make a significant investment in the Mexican infrastructure sector and provide technical training for thousands of graduates. The company’s latest press release gives no information regarding workforce training or its investment in Mexican infrastructure.

“With the addition of this new operations center, we are well equipped to meet our current and future growth needs as we continue to expand our presence in South America. Mexico is home to some of the best universities and is at the forefront of leading technology and innovation efforts in the region,” stated Sajan Pillai, CEO of UST Global.

Headquartered in Aliso Viejo, California, UST Global has 12,000 employees across offices in the United States, United Kingdom, India, Malaysia and the Philippines.

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In Mexico, the BPO provider is focusing on providing services for the retail, banking, telecommunications, oil and gas sectors. Analysts say the company’s operation is likely to expanded further in Latin America if the United States goes ahead with its plan to restrict visas to Indian IT professionals.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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