Latin American countries are actively reducing working hours, citing changing lifestyles and pressure from the younger generation. Forty-eight hours has historically been the standard in much of the region, but in the coming years this figure will be reduced to… Read More »

Power grids across Latin America are starting to crack under the sudden surge in electricity demand from AI-driven data centers. Nowhere is this more widely visible than in Mexico. In El Marques, a small town in the state of Querétaro,… Read More »

Mario Chaves knows what it takes to build in nearshore at scale. As co-founder of Avantica, he helped build one of the region’s best-known technology services companies, starting in Costa Rica and expanding across Latin America. So when he joins… Read More »

In the ongoing debate between cost and quality in outsourcing, Brad Meiller doesn’t see a contradiction. He sees a messaging problem. “There’s definitely a disconnected messaging there,” said Meiller, senior manager of North America consumer services at Spectrum Brands Inc.,… Read More »

Jamaica has opened another plug-and-play facility, refining a model that has drawn dozens of foreign BPO firms to the island over the past decade. The new facility, called the Informatics Park Incubator, is located in Portmore, a city in the… Read More »