Argentina’s deepening economic crisis is pushing millions into poverty, with the latest government data revealing a stark reality: more than half of the country’s 45 million citizens are now living below the poverty line. The poverty rate jumped from 41.7%… Read More »

Guyana did not live up to the expectations of itel CX’s leadership. It was reported that BPO firm itel CX will shut down its Guyanese operations by the end of this year. Although the company has yet to provide details… Read More »

Anyone doing business globally should learn as much as they can about the countries or regions they’re engaging with, and there are fewer (and faster) ways to gain deep insights into a particular geography than a good documentary. In a… Read More »

BPO firm Ibex Global saw its nearshore revenue shrinking over the past year as its clients in the US mull over an increasingly complicated macroeconomic landscape. Ibex reported a 7.8% loss in its nearshore revenues between June of 2023 and… Read More »

Contracts and long-term business relationships are hard to come by in today’s economy, and many nearshore service providers are willing to endure too much in order to secure them. We recently wrote about how often providers of BPO and tech… Read More »

It is an unfortunate reality, but some of the nearshore’s most popular locations are infamous for their rush hour traffic. Dropping the names of Latin America’s top cities can conjure visions of interminable and virtually immovable strings of vehicles in… Read More »