Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like many other industries that AI experts had promised would bring transformation, the widespread layoffs have yet to come. The business process outsourcing market has… Read More »

The closure of a facility operated by French BPO giant Teleperformance (TP) in Guyana has ignited a wave of speculation. Whispers have grown so loud that some media outlets are now claiming the entire BPO sector in the Caribbean nation… Read More »

Living costs in Costa Rica are rising even as inflation plunges and the local currency, the colón, continues to strengthen — an unusual combination that has puzzled economists. The inflation rate fell to a new low of 1.21% in March,… Read More »

Thirteen years ago, former Costa Rican President Oscar Arias shared a lunch with Washington Post reporter Manuel Roig-Franzia to reflect on the 25th anniversary of the peace accord he established between five Central American nations ravaged by conflict. Last week,… Read More »

Hermosillo, the capital of the Mexican state of Sonora, increasingly attracts the interest of market participants looking to optimize operations and maintain competitive advantages in the Latin America and Caribbean BPO market. As the saturation of more established hubs in… Read More »