We’ve all heard that AI is shaking up the nearshore IT industry: smaller teams, fewer junior roles, and a cooling demand for custom software. But AI isn’t the most immediate challenge we’re facing. It’s not even our competitors. It’s the… Read More »

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches and nightlife. But business leaders inside the region increasingly argue the city is evolving into something more: a growing nearshore services… Read More »

Recently, a chatbot at a mid-sized European retail bank sent customers messages saying they could take more instalments to repay their loan and that the bank would not increase the interest rate. It was, in fact, a false message that… Read More »

As we mark Pan American Day and the 200th anniversary of the Congress of Panama, Pan-American Strategic Advisors CEO Adam Ratzlaff argues that despite challenges, key resources and interest in promoting inter-American integration are becoming increasingly available. April 14 marked… Read More »

MIAMI — NGN Advisory Founder and CEO Rajat Sharma discusses the scope of how his company can provide valuable information to other operations during Nexus Miami, held in Oct. 2025.

The Philippines is urging BPO employees to transition to remote work as the nation grapples with severe fuel and electricity shortages triggered by the war in Iran. While the government pushes for this shift, resistance remains among certain workers and… Read More »

Latin American countries are actively reducing working hours, citing changing lifestyles and pressure from the younger generation. Forty-eight hours has historically been the standard in much of the region, but in the coming years this figure will be reduced to… Read More »