When U.S. President Donald Trump captured the White House in 2016, his economic agenda was made crystal clear: Bring more jobs back to America. Plenty of onshore BPO executives are still waiting to see this become a reality. Trump’s “America… Read More »

While certain Latin American countries do levy substantial taxes, there are lawful and strategic avenues to significantly reduce tax liability, sometimes to nearly zero. This is particularly true in jurisdictions that operate under a territorial tax system, where income earned… Read More »

When Debra Fraser first came to Jamaica from Canada in 2000 on a church mission trip, she never imagined she’d play a growing role in the Caribbean’s fast-growing business process outsourcing industry. After two years of volunteering, Fraser joined Vistaprint… Read More »

Argentina’s battered economy is finally showing signs of revival. President Javier Milei’s radical “shock therapy” is beginning to bear fruit. The fiscal rebound is already visible in the stock market — often viewed as the pulse of the economy. The… Read More »

Multinational companies appear to be hitting pause on their future plans amid growing fears of a potential trade war. Geopolitical friction is already disrupting global supply chains and leaving customer service teams scrambling to manage the fallout. This is one… Read More »