Nearshore BPO provider Horatio is building a large contact center in the Honduran city of San Pedro Sula where it plans to hire around 1,000 employees over the coming years. “What we are building there is not a traditional call… Read More »

The demise of low-cost carrier Spirit Airlines is expected to deal a significant blow to tourism-based economies in Central America and the Caribbean while leaving thousands of U.S. travelers without an affordable travel option. The airline ran 348 weekly flights to… Read More »

We’ve all heard that AI is shaking up the nearshore IT industry: smaller teams, fewer junior roles, and a cooling demand for custom software. But AI isn’t the most immediate challenge we’re facing. It’s not even our competitors. It’s the… Read More »

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches and nightlife. But business leaders inside the region increasingly argue the city is evolving into something more: a growing nearshore services… Read More »

Recently, a chatbot at a mid-sized European retail bank sent customers messages saying they could take more instalments to repay their loan and that the bank would not increase the interest rate. It was, in fact, a false message that… Read More »

As we mark Pan American Day and the 200th anniversary of the Congress of Panama, Pan-American Strategic Advisors CEO Adam Ratzlaff argues that despite challenges, key resources and interest in promoting inter-American integration are becoming increasingly available. April 14 marked… Read More »

MIAMI — NGN Advisory Founder and CEO Rajat Sharma discusses the scope of how his company can provide valuable information to other operations during Nexus Miami, held in Oct. 2025.