MIAMI — Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana Sierra, Lucia Vargas, of J.A. Del Rio,… Read More »

Artificial intelligence was sold as a support tool for contact center agents. However, these days the agents working beside bots are finding themselves increasingly drained. According to Omdia’s latest CX survey, many customer experience leaders in North America are now… Read More »

Two months after the Trump administration imposed a $100,000 fee on new H-1B visa petitions, nearshore service providers say the market response may have brought an increase in interest, but has not yet translated to sales. That news comes after… Read More »

Artificial intelligence has rapidly emerged as a transformative tool for companies across industries. From drafting marketing materials to automating client communications, AI-generated content offers both efficiency and cost savings. It has proven especially valuable in areas such as marketing, where… Read More »

Extended wait times in the immigration line at Latin American airports is not a new phenomenon, but this year several high-profile political players are blowing the whistle in hopes of finding a solution. Colombia has seen record numbers of international… Read More »

MIAMI — A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the industry are equipped to navigate the quickly changing technology demands as a result of the artificial intelligence… Read More »