Nearshore Industry News, Analysis and Guidance
After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry have entered a prolonged reset — one increasingly shaped by artificial intelligence, labor economics and investor skepticism about traditional delivery models. For Amanda… Read More »
As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of artificial intelligence and what real transformation will require. According to Everest Group Partner David Rickard, cost remains the dominant priority in CX… Read More »
As part of U.S. President Donald Trump’s drive to push migrants out of the United States, American diplomats are quietly touring the Caribbean asking them to take in asylum seekers. The response has been uneven. Some island states are bending… Read More »
MIAMI — Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, moderates a panel at Nexus Miami on “the urgent customer” and how the need for agility is reshaping expectations. Ferreira is joined by Spectrum… Read More »
MIAMI — Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.’s Sreejith Chelanchery outlining a nearshore engineering strategy that has proven itself to be effective. Sharma and Chelanchery dive into the intricacies of… Read More »
News Briefs
Analysis and Insights
TCS’ Q3 Results show how AI is rescuing India’s IT services
Tata Consultancy Services’ latest numbers point to two clear trends: traditional IT spending is losing momentum, but vendors that pivot towards AI infrastructure services can still sustain growth. The Mumbai-based IT major reported revenue of $7.5bn in the third quarter… Read More »
Nexus Video: The Age of CX Urgency
MIAMI — Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, moderates a panel at Nexus Miami on “the urgent customer” and how the need for agility is reshaping expectations. Ferreira is joined by Spectrum… Read More »
Nexus Video: A Smarter Engineering Strategy
MIAMI — Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.’s Sreejith Chelanchery outlining a nearshore engineering strategy that has proven itself to be effective. Sharma and Chelanchery dive into the intricacies of… Read More »
Concentrix Expands in Peru to Provide CX Services to Japanese Clients
American business process outsourcing (BPO) major Concentrix has inaugurated a large delivery center in Lima, reinforcing its expansion in Peru and committing to add up to 700 employees to its local workforce. Speaking to local media, Manuel Díaz, Concentrix’s Vice… Read More »
Q&A: iQor CEO Chris Crowley on Rebuilding the BPO and Buying OP360
iQor CXBPO has made another acquisition within six months, following its purchase of JumpCrew in August 2025, as the company accelerates expansion after years of restructuring. The Fort Lauderdale, Florida-based BPO firm is also set to launch operations in Egypt… Read More »
India’s Coforge Goes Nearshore With $2.35 Billion Encora Acquisition
Indian IT services firm Coforge has agreed to acquire Encora in a $2.35 billion all-stock deal, marking a strategic push into AI-led digital engineering at a time when demand for traditional IT outsourcing is slowing. The acquisition will significantly expand… Read More »
Hightekers Acquires Mexico City-based Rival Serviap
London-based workforce management firm Hightekers has expanded its presence in Latin America through the acquisition of Serviap Global, a Mexico City–headquartered specialist in cross-border employment services. Serviap focuses on Employer of Record (EOR) and contractor management services, enabling companies to… Read More »
SoftBank–DigitalBridge Merger Could Transform Digital Infrastructure
Digital infrastructure in Latin America could get a major lift if Japanese conglomerate SoftBank goes ahead with its plan to buy U.S.-based DigitalBridge. SoftBank is no stranger to the region. Since 2019, it has poured billions of dollars into Latin… Read More »
Trump’s Policies Trigger New Risks for U.S. Firms in Latin America
Anyone watching Donald Trump’s recent moves toward Latin America can’t miss the pattern. Some of his actions make it seem as if the region is not a collection of sovereign nations but an extension of the U.S. homeland. That perception… Read More »
